Table of Contents
AT&T offers a convenient trade-in program allowing customers to exchange their old or damaged phones for credit towards new devices. Understanding the specific requirements ensures a smooth process and maximizes the value of your trade-in.
General Trade-In Eligibility
To qualify for AT&T’s trade-in program, your device must meet certain basic criteria. These include being a compatible device, in acceptable condition, and not reported as lost or stolen.
Device Compatibility
AT&T accepts a wide range of smartphones, including models from Apple, Samsung, and other major brands. The device must be unlocked or eligible for unlocking, and compatible with AT&T’s network.
Condition of the Device
- The device should power on and have a functioning display.
- All personal data must be erased prior to trade-in.
- There should be no major physical damage that affects the device’s usability.
Specific Requirements for Older Phones
Older phones, typically more than 3 years old, are still eligible for trade-in but may receive lower credit values. The device must be operational and meet the general condition standards.
Battery and Functionality
The battery should hold a charge, and all essential functions, such as buttons and cameras, should work properly. Devices with severely degraded batteries or non-functioning parts may be rejected.
Damaged Phones and Trade-In
AT&T accepts damaged phones, but the extent of damage affects the trade-in value. Devices with cracked screens, broken buttons, or water damage may still be eligible but will typically receive a reduced credit.
Types of Damage Accepted
- Cracked or shattered screens
- Broken buttons or non-responsive touchscreens
- Water or liquid damage
Devices with severe damage, such as internal component failure or extensive corrosion, may be rejected or receive minimal credit.
Additional Tips for a Successful Trade-In
Before trading in your device, ensure it is fully erased and reset to factory settings. Remove any accessories or cases. Check your device’s compatibility and condition to get the best possible credit.
How to Trade-In
- Visit an AT&T store or go online to start the trade-in process.
- Provide details about your device’s condition.
- Receive a quote and shipping instructions if trading remotely.
Following these guidelines will help ensure your device qualifies for trade-in and that you receive the maximum value available.